Skip to content
Bravya Web Solutions logo
Case study

Healthcare Patient Portal (Anonymized)

Modernized a HIPAA-compliant portal with focus on accessibility and reliability.

Next.jsNode.jsPostgreSQLRedisPlaywright

Problem

Patients could not reliably access lab data on mobile and support teams faced escalations during peak traffic.

Approach

We refactored the frontend with calibrated performance budgets, introduced resilient queues, and embedded automated accessibility gates.

Outcomes

  • Achieved Lighthouse accessibility score of 97 across devices.
  • Reduced critical incident count by 58% within three months.
  • Improved session duration by 2.4x thanks to optimized flows.

Engagement snapshot

The healthcare organization needed a modern experience without compromising compliance. Our cross-functional squad embedded with security, clinical operations, and support to map requirements and failure modes.

What we delivered

  • Introduced incremental static regeneration with background revalidation for health records.
  • Automated end-to-end tests covering high-risk journeys, including screen reader regression checks.
  • Configured observability for API health with dashboards and runbooks for on-call rotations.

Outcomes

With improved resiliency and accessibility, patient satisfaction scores rose sharply. Support teams reported a 40% reduction in escalations, freeing bandwidth for proactive outreach programs.